The user may view pages within the Petwise website, which is visible at (hereafter simply referred to as Petwise), and print out a copy of the contents for personal, non-commercial purposes. The user may not otherwise copy, reproduce, redistribute, download, adapt or alter any material contained on the petwise website without the express written permission of petwise. The terms and conditions of use may be changed at any time and your continued access to the website means that you agree to be bound by the most current version of the terms and conditions of use.

All copy offered for publication in Petwise by the user must be legal, decent, honest and truthful. UK ads must comply with the British Code of Advertising Practice and all other codes under the general supervision of the Advertising Standards Authority and the requirements of current legislation in the United States of America, Canada and Australia. The advert is accepted for publication or not at Petwise’ absolute discretion, and when deemed necessary the advert copy may be edited and classified at Petwise’ discretion in order to comply with such requirements.

Petwise specifically disclaim any and all liability to advertisers, readers and users of any kind for any loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of Petwise, or their servants or agents, or any other person. petwise assumes no responsibility for and disclaims all liability for any errors or omissions on the website or in any other documents or sites which may be referred to or linked to by this website.

All product names mentioned herein are the trademarks of their respective owners. Some documents may contain other proprietary notices and copyright information relating to that document or organisation. The user agrees that Petwise has not conferred by implication, or otherwise, any licence or right under any patent, trademark or copyright (except as expressly provided) of Petwise or of any third party.

Petwise is exclusively an online publication wholly owned and operated by Freeads Classifieds Limited whose registered Office is at Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Herts, WD3 1DS, UK. Registration number: 4438153. Registered in England. The user agrees to indemnify and hold petwise, its parent or subsidiary companies and their affiliates, their respective directors, officers, employees and agents from any and all liabilities, claims and expenses, including reasonable legal fees, arising from breach of this agreement, any other policy, the users’ use or access of petwise or any Internet site linked to or from petwise, or in connection with the transmission of any content on Petwise. The user agrees that questions and complaints received are the exclusive responsibility of the user and the user shall indemnify Petwise.

The information (text and images) contained on this website is for informational purposes and is published in good faith. Whilst every care has been taken in its preparation, Petwise does not make any warranties nor representations as to its accuracy or reliability. We neither accept nor assume any reliability in relation to the contents of these pages, and they should not be relied upon as accurate. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use or performance of this website or its contents. petwise do not under any circumstances accept responsibility for the accuracy or otherwise of any advertisement or message published on the Petwise website.

The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may, at times, be out of date. We accept neither responsibility for keeping the information in these pages up to date nor liability for any failure to do so.

Petwise has partnerships with other third party websites that we share information with for the purpose of giving users a better chance to rehome their pets. We process such information in accordance with this Policy. Any information that is passed from Petwise to its partners is done so in the strictest confidence. By submitting an advert online the user is agreeing that their personal information may be shared with Petwise’ partners. The user also agrees to receive marketing communications from Petwise unless they tell us they wish not to receive these communications.

By submitting an advert online, the user is requesting that their advert appears on the Petwise website and also on any partner websites as chosen by petwise. This means that the advert, including personal details such as name, telephone number and company details (where applicable), can potentially be viewed. The user consents to the publication of their data in this way. The user can cancel the advert for any reason at any time by logging into their account and it will also be cancelled on the partner website.

By submitting an advert either online or directly from a mobile phone, the user is agreeing to receive SMS alert messages notifying them of responses to their advert, as well as promotions and events related to their advertisement. The user will not be charged for receiving these messages.

Once an advert has been submitted Petwise will endeavour to put the advert live as soon as possible, but we reserve the right to refuse or delete adverts we believe are inappropriate. Petwise is not able to verify the truthfulness of any statements made by the user in the advert copy. Accordingly, the user shall be responsible for any losses, expenses or other costs incurred by Petwise that are caused by an untrue statement deliberately made or provided by the user.

The user will have the option to upgrade the advert that they have submitted to Petwise from the standard free advert to another one that petwise promotes. These may be different in design, colour or position on the website and may run for a different duration, unless the user has withdrawn the advert from sale or marked it as sold. In the event that an advert upgrade is purchased and then withdrawn before the purchased duration has finished then the user agrees that, even if they subsequently decide to put the advert live again, refunds for any unused time may be occasionally offered at the discretion of the management.

Trade adverts may also be posted for free, but users may be required to select the Trade option within their account.

All users are advised to check advert details carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.

Petwise shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of use of this website or in respect of any of the users’ actions or omissions taken in reliance on any of the advice or information contained on this website.

This website contains hypertext links to websites operated by parties other than petwise or its associated companies. petwise does not control such websites and is not responsible for their content. petwise’ inclusion of hypertext links to such websites does not imply any endorsement of the material contained on these websites or of their owners.

By accessing this website the user is deemed to have accepted all of the terms and conditions that apply to its use. Petwise reserves the right to alter these terms and conditions at any time and it is the users’ obligation to check to find out if changes have been made. If the user does not agree to obey these terms and conditions then the user must stop using this site immediately. If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

All rights, including copyright, in the content of these webpages and any photographs that may appear on the website and all database rights in Petwise’ database, are owned or controlled for these purposes by petwise or the party credited as the poster of the information.

The copyright in all adverts shall be owned by petwise and by submitting an advert the user hereby assigns all such copyright to petwise.

All Petwise trade marks, names, and logos are the proprietary marks of petwise or its associated companies. All website designs, graphic designs, style templates, icons, HTML codes and all other elements relating to the design, function or operation of petwise are the property of petwise and may not be used in any manner without the express written permission of petwise. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on the user any licence or right under any trade marks, names or logos of Petwise or any third party. All goodwill arising in connection with the name Petwise and the logos for Petwise shall belong to petwise.

It is technically impossible to provide a website free of faults and Petwise do not claim to do so. No guarantee is made that the user’s advert will be provided continuously free of faults. In addition, maintenance on the website will be carried out from time to time, but in doing so we shall attempt to keep the disruption to a minimum.

Petwise may at any time vary the technical specifications of its website (or any part of it) for any reason.

Petwise may at any time remove any or all of the materials from users’ adverts which in petwise’ opinion are unlawful or have been posted in breach of this agreement.

The user shall report to Petwise any suspected errors with the advertisement as soon as they come to the user’s attention.

Petwise reserves the right to refuse to publish any advertisement without ascertaining any reason, and to classify, edit and delete at its sole discretion. The placing of any advert is an acceptance of these conditions.

Petwise Refund Policy

If you believe you require a refund for any reason you will need to contact us, in the contact form you must use the email address you used when you registered your petwise account. Refunds are granted at Petwise discretion and may be applied for at any time. Refunds will be applied to the same card your payment was processed with on our next payment run.

In addition to petwise’ general terms and conditions, the following additional terms and conditions apply if you use the Petwise’ SMS services:

  1. You are liable for all texts that you send to petwise as part of the SMS service (hereafter known as “The Service”).
  2. Petwise is not liable for mobile operator or other technical errors which result in Petwise not receiving your text.
  3. If you use The Service to upgrade your ad, Petwise does not warrant that your ad will stay at the top of the listings page for any length of time.
  4. The Service is provided via a telecommunication network operated by Engage Hub. When using The Service, you will not engage in any actions that might be considered an abuse of
    Engage Hub’s network or the network of any mobile carrier with whom Engage Hub contracts.
    In particular, you will not:
    i. Attempt to circumvent user authentication or security of any telecommunication network or account.
    ii. Attempt to interfere with or deny access to any service or host.
    iii. Send any unsolicited messages.
    iv. Use The Service for any illegal purpose, or for the transmission or offering of any information or services which are libellous, unlawful, abusive, threatening, harmful, threatening, defamatory, or in anyway infringe the laws governing, but not exhaustively covering, copyright, intellectual property rights, trademarks, pornography, or any other material that is slanderous or may cause offence in any way.
  5. By texting the service you will be deemed to have read and understood the above terms and conditions and be bound by them.

These terms and conditions shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts.